Terms & Conditions
Effective date: November 1, 2026
These Terms and Conditions (“Terms”) govern your use of the Built On Trust website. By using this website, you agree to these Terms. If you do not agree, please do not use the website.
About this website
This website is operated by Built On Trust, a home improvement and repair contractor based at 208 Hunters Farm Dr, Raleigh, NC 27603. The website provides general information about our services, examples of our work and ways to contact us.
Information on this website
The content on this website is for general information only. Descriptions of services, timelines, materials and typical project details are general guidance and may not apply to your home or project. Nothing on this website is professional engineering, legal or financial advice. Every home is different, and the right solution for your project depends on an on-site evaluation.
Estimates, quotes and services
- Requesting an estimate through this website does not create a contract or obligate either party.
- Free estimates are based on an on-site visit and the information available at that time.
- Prices, scope and timelines are set only in a written quote or agreement that you accept.
- All work is governed by the written agreement for that project. If anything in that agreement conflicts with these Terms, the written agreement controls.
- Hidden conditions found after work begins, such as concealed water damage or rot, may change the scope or price. We will explain any changes and get your approval before doing additional work.
Using this website
You agree to use this website only for lawful purposes. You agree not to:
- Submit false, misleading or harmful information through our forms
- Send spam or unsolicited advertising through the website
- Attempt to gain unauthorized access to the website, its server or any connected system
- Interfere with the operation or security of the website
Your submissions
When you send us information through our contact form, by email or by phone, you confirm that it is accurate and that you are allowed to share it. If you send photos of your property, you allow us to use them to evaluate and quote your project. How we handle your information is explained in our Privacy Policy.
Photos, content and trademarks
The text, photos, project images, logos and other content on this website belong to Built On Trust or are used with permission. You may view and share links to our pages for personal use, but you may not copy, reproduce or use our content or photos for commercial purposes without our written permission.
Reviews and testimonials
Customer reviews and testimonials shown on this website reflect the experiences of individual customers. Results vary from project to project, and a review is not a guarantee of the same outcome for your project.
Links to other websites
This website contains links to third-party websites, such as review sites, directories and maps. We do not control those websites and are not responsible for their content, availability or privacy practices.
Disclaimer
This website is provided “as is” and “as available”. We work to keep information accurate and up to date, but we do not guarantee that the website will always be available, error-free or complete.
Limitation of liability
To the fullest extent permitted by law, Built On Trust is not liable for any indirect, incidental or consequential damages arising from your use of this website or your reliance on its content. This section does not limit any rights or obligations under a written agreement for work we perform.
Governing law
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law rules. Any dispute related to this website will be handled in the state or federal courts located in Wake County, North Carolina.
Changes to these Terms
We may update these Terms from time to time. When we do, we will change the effective date at the top of this page. Your continued use of the website after changes are posted means you accept the updated Terms.
Contact us
If you have questions about these Terms, contact us:
Built On Trust
208 Hunters Farm Dr, Raleigh, NC 27603
Phone: 919-602-0197
Email: customer_service@built-on-trust.com