Privacy Policy
Effective date: November 1, 2026
This Privacy Policy explains how Built On Trust (“we”, “us” or “our”) collects, uses and protects information when you visit our website or contact us about a home improvement or repair project. By using this website, you agree to the practices described here.
Information we collect
Information you give us. When you request a free estimate or send us a message through the form on our website, we collect your first and last name, phone number, email address and the details you write about your project. If you call, text or email us, we receive your phone number or email address and whatever information you choose to share, such as your address and photos of the work.
Information collected automatically. Like most websites, our web server records basic technical information when you visit, such as your IP address, browser type, device type, the pages you view and the date and time of your visit. This information is used to keep the site running and secure.
How we use your information
- To respond to your questions and schedule estimates and site visits
- To prepare quotes, plan and complete the work you hire us for
- To contact you about your project, including scheduling, updates and follow-up
- To keep records of the work we perform
- To maintain, secure and improve our website
- To comply with legal obligations
We do not sell your personal information, and we do not share it with other companies for their own marketing.
How we share information
We share information only when it is needed to run our business or required by law, for example with:
- Service providers who help us operate the website and handle email, such as our website hosting company
- Suppliers or subcontractors when they need project details to complete your job
- Government offices when a permit or inspection requires property or contact information
- Legal authorities when required by law or to protect our rights, property or safety
Cookies and third-party services
Our website uses a small number of cookies and similar technologies that are needed for the site to work properly. Some pages include content from third parties, which may collect information under their own privacy policies:
- Google Maps, which shows our location and may set cookies or collect your IP address
- Google Fonts, which loads the fonts used on the site and receives your IP address when it does
If we use analytics or advertising tools, they may collect information about how you use the site through cookies. You can block or delete cookies in your browser settings; parts of the site may not work as intended if you do.
Links to other websites
Our website links to other sites, such as Google, Yelp, the Better Business Bureau, Houzz and other review and directory sites. We are not responsible for the content or privacy practices of those websites, and we encourage you to read their privacy policies.
How long we keep information
We keep contact form submissions and project records for as long as needed to respond to you, complete and support your project, keep business and tax records, and meet legal requirements. When information is no longer needed, we delete it or keep it in a form that does not identify you.
How we protect information
We use reasonable measures to protect your information, including a secure (HTTPS) connection for our website and limited access to submitted information. No website or method of transmission is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by using the contact details below. We will respond within a reasonable time. We may need to keep some information to meet legal or record-keeping obligations.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Please check this page periodically for updates.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Built On Trust
208 Hunters Farm Dr, Raleigh, NC 27603
Phone: 919-602-0197
Email: customer_service@built-on-trust.com